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Cross-channel shopping experiences have long been the norm for e-commerce end customers. However, the omnichannel trend is increasingly posing major challenges for logistics companies. Small-scale orders, short response times and high volumes of returns are pushing the logistics structures of industrial and commercial enterprises to their limits. The consequence is that a lot of companies are having to rethink their warehouse processes, which have developed incrementally over many years. In its latest white paper on “Efficient warehouse management for e-commerce”, the Ehrhardt + Partner Group (EPG) discusses what companies need to consider when they go about choosing their logistics software for e-commerce. The white paper is aimed at users who want to restructure their processes, as well as at companies looking to enter e-commerce. The white paper is freely available to download here.
The expectations of e-commerce customers are constantly growing. Just a few years ago, customers were still happy to accept waiting times for online orders. Now, customers expect next-day delivery, and the demand for same-day delivery is growing steadily. Businesses have to access flexible and optimized logistics structure to continue to meet the high demands of customers in the future. One of the core requirements is to slim legacy process workflows down to the essentials and adapt them to the requirements of e-commerce. Ever smaller orders and the growing number of returns in particular call for a particularly high degree of efficiency from the logistics IT in place. In its new white paper, EPG provides an overview of how companies are making their logistics fit for e-commerce. The white paper provides guidance with practical tips on choosing an efficient warehouse management system that can handle the challenges of e-commerce in the long term.