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Can’t be beat
The Technical Solution Center:
Service and support of the highest quality
Always with a smile. A good mood is the recipe for a content
life. Stefan Meuche, Director of the Technical Solution Center
(TSC), has applied this attitude toward life 1:1 to his team. “And I
hope, of course, to our customers,” he adds. “Today, they expect,
in particular, that our technologies are sustainable and a worth-
while investment which will endure five years and beyond. If we
achieve that, not only is the customer satisfied, but so are we.”
A strong network of partners
for the highest quality standards
IBM, topsystem, Zebra (formerly Motorola and Psion), Vocol-
lect and Datalogic: Those are just a few partners with which the
TSC works closely. “We just recently started the cooperation with
topsystem. We can now offer our customers the option of pur-
chasing a complete solution for their Pick-by-Voice tasks from
one source – made in Germany. This new improvement results,
for instance, from concrete requests from our customers who de-
mand more and more freedom with regards to choosing hard-
ware,” explains Stefan Meuche.
In addition to providing input for new technological develop-
ments at the company, the core task of the TSC is in individual
service and support for voice and data transmission terminals. As
the Head of Customer Care, Stefan Meuche ensures, in addition
to maintenance and timely repair, a timely replacement service at
the customer’s location for all Talkman terminals including ac-
cessories. “Our goal is for more than 90 percent of the incoming
repair orders to leave the repair center within 24 hours,” empha-
sizes Stefan Meuche. “We thus guarantee minimum downtimes
and costs at the warehouse. At the same time, expensive pro-
ductivity drops at the customer’s site are avoided.” In addition,
the TSC offers a comprehensive, certified aftersales service for
Vocollect users in Central Europe and the Middle East. As a com-
plete provider, the center also handles all of the license manage-
ment and always has an eye on maintenance agreements. In addi-
tion to fast repairs and services, the TSC will also completely set
up technical warehouse infrastructures: Customized and entirely
based on the customer’s needs, networks, radio transmitters, data
transmission solutions or Pick-by-Voice can integrated.
Reach the goal with a team of specialists
Always exchanging information with other departments for
high-quality results. “The TSC team is, for instance, very inter-
twined with the product development department in order to
recognize trends early on and create solution approaches togeth-
er. At the same time, we receive input from universities and from
our suppliers. With this network, we ensure that the expectations
of our customers are optimally fulfilled,” says Stefan Meuche.
Quality management is highly valued throughout the entire net-
work for every solution in order to ensure safety and efficiency at
the customer’s location. “Our team consists of experts who rec-
ognize customer needs early on and apply their experience to the
development of new products. This keeps us future-proof,” adds
Stefan Meuche.
When it comes to the technology of the future, Stefan Meuche
knows no limits. “The trending topic of Industry 4.0 also plays
a role at the TSC. The developments are moving more and more
in the direction of networking and digitalization. At the same
time, the challenge lies in assuming the inherent responsibili-
ty for security that comes with it and creating an optimal cost
framework for the customer. When I am able to do that, I am
satisfied.”
when it comes to service and technology.
32 33 LFS.tsc