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KLM Case Study KLM Case Study

KLM switches to EPG's automated cloud-based Ground Handling System

Efficiency in the air starts with smarter systems on the ground. KLM Royal Dutch Airlines, a major player in global aviation with over 25 million passengers per annum, relies on sophisticated software for smooth operation. Out of Amsterdam's Schiphol Airport, KLM handles thousands of flights a month for itself and third-party airlines, providing a range of ground services from refueling to baggage handling. With such a diverse scope, KLM sought a solution to master its complex contract and billing processes. That solution was EPG’s merged GHS system.

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Download KLM Case Study

Challenges

  • Separate GHS systems for fueling and ground services caused confusion
  • The airline needed a cloud solution with full control over user access
  • Tight deadlines added pressure for smooth migration

Solution

  • EPG merged both GHS systems into one cloud-based platform
  • Integrating user authentication via Habile ensured secure access
  • Interfacing with diverse data systems facilitated real-time data transmission

Results

  • One unified system for minimized complexity and maximized efficiency
  • Weekly feedback loops for easy adoption
  • Increased accuracy and simplified billing for third-party services
KLM and EPG

From challenges to triumphs

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