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Gartner Reports

Hala Supply Chain Services automates warehouse processes with EPG ONE™ Warehouse Management System (LFS)

Saudi Arabia-based Hala Supply Chain Services’ first logistics center to implement the LFS warehouse management system from Ehrhardt Partner Group (EPG) is up and running in Jeddah. Two further locations are set to follow in the coming months, helping the company to meet the demands of its customers for greater transparency and speed. As a logistics service provider for currently over 100 customers throughout Saudi Arabia, Hala SCS must always meet the highest quality standards. The majority of its products are from the sensitive pharmaceutical and cosmetics sectors as well as the chemical sector and oil & gas industries. With LFS, the company has found a future-proof solution that has enabled it to double its picking performance in just a few months.

Picking performance doubled

At its Jeddah facility, Hala SCS mainly manages pharmaceutical products that can be found in duty-free shops at airports or in pharmacies, or that can be delivered directly to customers as part of an e-commerce solution. Sensitive handling of the stored goods is therefore absolutely essential. There are up to 30,000 different products in 50,000 bin locations at the 40,000 m² warehouse. LFS ensures the safe loading and unloading of the trucks that arrive, subsequently directing all products to the correct storage location. Packing and unpacking as well as palletizing is also controlled by the warehouse management system. In addition, Hala SCS has to fulfill various value-added services for the majority of its customers. LFS is able to recognize when this is required of a delivery. The additional services include, for example, the application of individual price tags.

Old warehouse management system replaced

Hala SCS already had a warehouse management system in place before the introduction of LFS. However, the previous WMS process was largely paper-based. "With our previous WMS, we were no longer able to exactly map the processes required by our customers," says Yazan Darwish, General Manager Sales at Hala Supply Chain Services. "In addition, we lacked the transparency that is required to be able to fully trace all steps in the material flow. With LFS, we have an overview of the current stock at all times and can accurately track the order status." With the new system, picking is carried out using handheld wireless devices. "Within a very short time after going live, we have been able to meet the required accuracy and also double our picking performance. In EPG, we have found a reliable partner with many years of experience in the pharmaceutical sector and with whom we are confident about the future."